# Retail Banker I - Rye Brook (Bilingual Spanish Preferred) [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I - Rye Brook (Bilingual Spanish Preferred) in New York. Posted 2026-05-04; applications close 2026-07-03. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/101-South-Ridge-Street-Rye-Brook-New-York/Retail-Banker-I---Rye-Brook--Bilingual-Spanish-Preferred-_R_1483068 Posted 16d ago. ## Role details ## Job Details **Work Location:** Rye Brook, New York, United States of America **Hours:** 40 **Pay Details:** $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking ## Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team member or internal bank partners, while ensuring a positive customer experience - Broad knowledge of the full product suite, services and processes of the business area, with low to moderate complexity/risk - Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs and offering solutions or partner referrals - Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed their needs - Utilizes customer relationship management tools to proactively participate in customer assessments, identify solutions, and lead-focused outbound sales activities - Independently resolves customer issues and problems, escalating when necessary - Builds working relationships with customers and explains detailed or complicated information - Requires full proficiency gained through job-related training to perform a range of activities - Participates in customer outreach, servicing and advisory activities to deliver on the company promise - Engages in conversations with customers about loan products and facilitates the application intake - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) ## Education & Experience - HS Diploma or GED - 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred) - Teller experience (preferred) - Must be able to complete teller training upon hire to handle customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organization skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with the ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Customer Accountabilities - Delivers legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the bank's customer service strategy; delivers end-to-end advice: building trust with educational content, providing consultative support, and advocating with proactive insights and recommendations - Serves as a customer advocate in improving financial confidence, providing resolution, proactive tips and insights on saving time and money - Consistently executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store - Engages in lobby leadership by guiding customer flow, welcoming customers, discovering needs and directing them appropriately - Understands customer preferences with banking and educates customers on self-service options - May act as a point of escalation for customer questions or concerns - May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies - Considers the impact of decisions on the well-being of TD, its customers and stakeholders - Acts as a brand champion internally and externally - Recognizes transaction needs and educates clients on self-service channels including digital options - Brings your genuine self to every banking transaction, turning it into a personalized interaction ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers - Participates in store daily operations to align with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes - Escalates non-standard or high-risk transactions/activities as necessary - Ensures documentation reflects client/business intentions and complies with rules/regulations - Performs due diligence to support the accuracy of all customer transactions - Complies with Bank Code of Conduct - Contributes to Operational Excellence by understanding accountability in running an operationally sound location - Executes with excellence by adhering to risk and control policies ## Employee/Team Accountabilities - Participates as a positive team member, supporting service quality, innovation and teamwork - Continuously enhances knowledge in own area and shares knowledge within the team - Engages in personal performance management and development activities - Keeps others informed about project status and day-to-day activities - Contributes to a fair, positive, and equitable work environment - Acts as a brand ambassador for the business area and the bank - Uses feedback to improve performance - Establishes relationships with partner bankers for referrals - Contributes to the success of the team and organization - Seeks opportunities to improve delivery of work with high-quality standards - Takes ownership of career development and seeks diverse feedback - Positively embraces change - Adheres to TD's shared commitments and code of conduct - Advances an inclusive culture that reflects TD's diversity agenda and creates a strong employee experience ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z and the definition of Mortgage Loan Originator under the SAFE Act - Must be eligible for employment with a covered financial institution under Regulation Z - Must be eligible for registration as a registered mortgage loan originator with the NMLS - Satisfactory results on a criminal background check and a credit report check, and relevant certifications, are required by federal law ## Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work – Continuous - Performing multiple tasks – Continuous - Operating standard office equipment - Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent - Standing – Frequent - Walking – Occasional - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional - Lifting/Carrying (over 25 lbs.) – Occasional - Squatting – Occasional - Bending – Occasional - Kneeling – Occasional - Crawling – Occasional - Climbing – Occasional - Reaching overhead – Occasional - Reaching forward – Occasional - Pushing – Occasional - Pulling – Occasional - Twisting – Occasional - Concentrating for long periods – Continuous - Applying common sense to problems involving standardized situations – Continuous - Reading, writing and comprehending instructions – Continuous - Arithmetic operations – Continuous The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring their skills and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to leading in client experience and believes all colleagues, regardless of role, are client-facing. ## Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical and mental well-being goals. Total Rewards includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive plans) and benefits such as health and well-being programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition. Learn more ## Additional Information We’re delighted that you’re considering building a career with TD. Regular development conversations, training programs and a competitive benefits plan provide the support needed to thrive both at work and at home. If you’re interested in a specific career path or building certain skills, you’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities. TD offers diverse career paths to grow your expertise and make a meaningful impact. We are committed to your success and foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow. ## Training & Onboarding We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. ## Interview Process We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law. If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed. ## Applying to this role This Retail Banker I - Rye Brook (Bilingual Spanish Preferred) role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=td-bank&job=69f93dec7be4b1e8a105fbed) ## More open roles at TD Bank - [Teller I (43rd & 6th Ave.) PT 20 Hours](https://www.jorb.ai/jobs/6a0dfbd3d9b542ee97eebc33.md) — New York, posted 21h ago - [Financial Advisor Associate - West Babylon, NY](https://www.jorb.ai/jobs/6a0c810cbfa61d5c436c298c.md) — New York, posted 1d ago - [Banking Associate (72nd & 3rd Ave.) Full Time](https://www.jorb.ai/jobs/6a0c810cbfa61d5c436c298e.md) — New York, posted 1d ago - [Teller I Part Time 20 Hours Preferred Mandarin (Fresh Meadows)](https://www.jorb.ai/jobs/6a0ca761943a7fd5d39d713a.md) — New York, posted 1d ago - [Teller I (20 Hours Weekly, Bilingual Spanish Preferred) Deer Park](https://www.jorb.ai/jobs/6a0ca761943a7fd5d39d713c.md) — New York, posted 1d ago --- Updated: 2026-05-20 Canonical: https://www.jorb.ai/jobs/69f93dec7be4b1e8a105fbed