Marketing Lead Development Representative, NAMER, MRC Rep, NAMER

Description

Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers.

MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

Responsibilities

• Build an AWS leads database by interacting with customers by phone, email, and/or live chat
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers at the beginning of the cloud journey and move them from warm or little interest to active interest
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
• Through nurture efforts, create higher value leads resulting in higher conversion rates
• Actively leverage AI to enhance productivity and scale breakthrough solutions through structured programs
• Lead global cross-functional MRC projects, driving operational excellence and better customer experiences

Basic Qualifications

• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience in customer engagement
• Experience with cross-functional project or program delivery
• Experience with CRM tools like Salesforce

Preferred Qualifications

• Experience using data visualization tools
• Knowledge of existing and developing technologies as it relates to cloud computing
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Equal Opportunity & Benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary & Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

https://amazon.jobs/en/benefits.

• USA, CA, San Francisco — 70,400.00 – 113,700.00 USD annually
• USA, NY, New York — 66,300.00 – 113,700.00 USD annually
• USA, TX, Austin — 59,100.00 – 103,400.00 USD annually
• USA, VA, Arlington — 59,100.00 – 103,400.00 USD annually
• USA, WA, Seattle — 80,200.00 – 103,400.00 USD annually