# London Office - IT Service Desk Analyst 1 - Office based position (M, F, D)

[L.E.K.](https://www.jorb.ai/firms/l-e-k.md) · London · United Kingdom · [Operations](https://www.jorb.ai/jobs/operations.md)

L.E.K. is hiring a London Office - IT Service Desk Analyst 1 - Office based position (M, F, D) in London. Posted 2026-04-24; applications close 2026-06-23.

**Apply**: https://lek.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-2/xf-06852f4ad1ba/candidate/so/pm/1/pl/1/opp/3994-London-Office-IT-Service-Desk-Analyst-1-Office-based-position-M-F-D/en-GB

Posted 2d ago.

## Role details

## Job Title: Service Desk Analyst I

Location: London Office

Working Policy: 5 days a week in the office, moving to 4 days once probation has been passed

The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Team Lead. The Service Desk Analyst I will provide excellent face-to-face customer service, follow instructions to deliver zero-defect deployments, take direction well, execute assigned project tasks on time, and be self-motivated. This is a brilliant opportunity to kick off your career in IT.

### Responsibilities

  
- Provide level 1 support to the L.E.K. global staff via multiple communication channels including phone, video, chat, in person, and email
  
- Troubleshoot hardware and software issues courteously and expeditiously
  
- Maintain accurate inventory and assess IT equipment requirements
  
- Answer and appropriately handle customer support requests via phone, email, voicemail, and instant messaging
  
- Manage regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection
  
- Liaise with regional admin or smart hands to set up/reimage laptops in remote offices when required
  
- Manage IT equipment upgrades for the region
  
- Work with supplier warranty to repair broken laptops and mobiles
  
- Perform other IT-related functions and projects as requested

### Qualifications

#### Technical Skills

  
- Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including Windows, Apple iOS, and Android
  
- Aptitude for acquiring technical skills and eagerness to learn about all L.E.K. software and hardware

#### Work Style

  
- Excellent verbal and written communication skills
  
- Strong customer service skills, including empathic listening
  
- Self-starter who can work in a team environment
  
- Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users (e.g., notification of completion or delay and rationale)
  
- Excellent organizational skills, prioritizing and managing multiple tasks
  
- Ability to offer and accept feedback and constructive suggestions
  
- Strong interpersonal skills and problem-solving abilities

#### Professional Experience and Education

  
- Experience in a customer-focused role
  
- Associates and/or Bachelor's degree or certificate program

### Diversity and Inclusion at L.E.K.

At L.E.K., we value a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. We are dedicated to ensuring that all employees are treated with respect and dignity. L.E.K. Consulting is an Equal Opportunity Employer. We have several affinity groups to support and enrich our employees, and our Diversity and Inclusion committee celebrates events throughout the year with a focus on awareness and education.

For further information on the L.E.K. career journey: https://www.lek.com/join-lek/the-lek-career

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- [Data & Analytics Products & Solutions Specialist](https://www.jorb.ai/jobs/69cd9cd2c0fb02fe1c09268b.md) — New York, posted 25d ago

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Updated: 2026-04-27
Canonical: https://www.jorb.ai/jobs/69ebd595719783bd3b92f32d