# Assistant Service Manager

[Maybank](https://www.jorb.ai/firms/maybank.md) · Singapore · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md)

Maybank is hiring a Assistant Service Manager in Singapore. Posted 2026-04-23; applications close 2026-06-22.

**Apply**: https://maybankjobs.com/#/details/4434

Posted 4d ago.

## Role details

## Responsibilities

  
- Perform frontline duties during daily operations (adhere to regulatory requirements and bank processes at all times).
  
- Handle over-the-counter (OTC) transactions such as cash deposits/withdrawals, time deposit placements, and servicing of account onboarding requests.
  
- Address any shortfalls in branch atmosphere feedback and report to the relevant unit for follow-up action.
  
- Meet customer service SLA guidelines to achieve a positive customer experience in branches.
  
- Uphold and manage controlled items in care.
  
- Maintain good customer service for clients in the branch.

## Requirements

  
- Degree or diploma in a related field, preferably banking, business, finance, or related disciplines.
  
- Less than 3 years of experience in a customer service-related field, preferably.
  
- Excellent interpersonal and customer service skills.
  
- Meticulous, logical, and attentive to detail with the ability to effectively manage multiple tasks.
  
- Team player with a positive attitude, professionalism, a strong work ethic, and high integrity.
  
- Self-motivated and driven to attain personal and branch goals.

Please note: only shortlisted candidates will be notified.

## More open roles at Maybank

- [Analyst, Non - Traded Risk](https://www.jorb.ai/jobs/69d870a91463b992e87521ea.md) — Singapore, posted 17d ago

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Updated: 2026-04-27
Canonical: https://www.jorb.ai/jobs/69e9e2dc9dd2a2315f02f614