Assistant Service Manager

Responsibilities

• Perform frontline duties during daily operations (adhere to regulatory requirements and bank processes at all times).
• Handle over-the-counter (OTC) transactions such as cash deposits/withdrawals, time deposit placements, and servicing of account onboarding requests.
• Address any shortfalls in branch atmosphere feedback and report to the relevant unit for follow-up action.
• Meet customer service SLA guidelines to achieve a positive customer experience in branches.
• Uphold and manage controlled items in care.
• Maintain good customer service for clients in the branch.

Requirements

• Degree or diploma in a related field, preferably banking, business, finance, or related disciplines.
• Less than 3 years of experience in a customer service-related field, preferably.
• Excellent interpersonal and customer service skills.
• Meticulous, logical, and attentive to detail with the ability to effectively manage multiple tasks.
• Team player with a positive attitude, professionalism, a strong work ethic, and high integrity.
• Self-motivated and driven to attain personal and branch goals.

Please note: only shortlisted candidates will be notified.