# Service Desk Analyst [IG Group](https://www.jorb.ai/firms/ig-group.md) · London · United Kingdom · [Operations](https://www.jorb.ai/jobs/operations.md) IG Group is hiring a Service Desk Analyst in London. Posted 2026-04-22; applications close 2026-06-21. **Apply**: https://ig.wd103.myworkdayjobs.com/EXT_IG/job/Cannon-Street-London/Service-Desk-Analyst_R_16464 Posted 22h ago. ## Role details ## Job Title Service Desk Analyst ## Job Description IG has been at the centre of retail trading and investment since 1974, when we helped create the market for financial spread betting. Today, we’re a FTSE100 fintech operating across five continents, serving over 700,000 clients and handling billions in transactions. We’ve always operated with a mindset of innovation, providing our people with the platform to solve genuinely complex problems. The bar is high—bring a curious and forward-thinking mindset and we’ll help you define what comes next. Join us at IG – the future gets built here. ## The Team IG’s Service Desk team is the first point of contact between end users and IT. The team records incidents and service requests within IG, aiming to restore service quickly or escalate to specialist support where required. The role requires technical troubleshooting abilities and excellent customer service skills. ## Your Role in the Team’s Success You’ll be the face and voice of IT support, providing users with confidence that their issues are understood and handled efficiently. From diagnosing technical problems to coordinating with specialist teams, your contribution will be key in maintaining high service standards and ensuring fast and effective resolutions for every request. ## What You’ll Do - Triage incidents and service requests via phone, email, Teams and ServiceNow. - Troubleshoot end-user incidents and resolve upon first contact where possible. - Accurately record and document all details of incidents or service requests, including categorisation and priority, into ServiceNow. - Proactively support the EMEA region as part of the Service Desk team, while supporting the company globally. - Quickly determine the severity of issues based on business impact and technical complexity. - Support all areas of the EUC environment, including Microsoft, Apple, and bespoke applications supporting the trading desk and general IT infrastructure. - Day-to-day tasks cover UK, EMEA, and Global support, including AD management, workstation applications, deployment and maintenance, print management, patching, rollouts, video and video conferencing, as well as servers and software supporting these functions where required. Predominantly PC but also Mac support. ## What You’ll Need for This Role - Technical proficiency across desktop-related technology such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, Company Portal, and in-depth knowledge of the Microsoft operating system family. - Experience with call logging systems, e.g., ServiceNow. - Ability to build relationships with escalation teams to ensure IT-delivered services and end-user productivity goals are met or exceeded. - Advocate for the end user to ensure high-quality and timely service and support from the IT organisation. - Strong problem-solving and organisational skills. - Initiate ideas to drive service improvements and efficiencies within the team. ## Key Requirements - Experience supporting a mobile workforce within a secure enterprise environment. - Experience in the general administration of AD and Office 365. - Microsoft Intune/Jamf or similar enterprise endpoint management tooling experience. - Windows 11, macOS, and mobile device support. - Experience supporting a Zscaler environment. - Remote Desktop Support. ## How We Work We take a thoughtful approach to our ways of working. We follow a hybrid model with three days in the office. To drive high performance, there are five guiding principles: - **Lead and Inspire:** Drives trust, alignment, and enthusiasm. - **Think Big:** Focus on problems that most impact commercial outcomes. - **Champion the Client:** Understand and prioritise clients’ needs. - **Deliver at Pace:** Push for fast, sustainable growth. - **Raise the Bar:** Take ownership, be accountable and share feedback. We believe diversity is vital to success and are committed to building teams with varied perspectives. We encourage applications from people with diverse backgrounds and experiences. Learn more about our D&I approach here. ## The Perks Your growth fuels our success. Enjoy tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Benefit from extra time off for volunteering and community work. - Competitive salary - Flexible Benefits Package on top of your salary (12%) - Private medical cover for you and your family - Life insurance - Contribution to gym memberships - 25 days holiday, plus 1 additional day for your birthday and 2 additional days per year for voluntary work (28 total) - Option to buy or sell holiday days - Unlimited access to LinkedIn Learning - Comprehensive global and local onboarding process - Employee-led networks with an annual budget for events and projects to foster an open, diverse and inclusive culture - Enhanced parental pay and leave, plus support and benefits for parents - Option to participate in ESG initiatives via the IG Brighter Future Fund Learn more about the Perks here. ## Join Us for This Exciting Journey **Apply now!** **Number of openings:** 1 ## More open roles at IG Group - [Trainee Sales Trader](https://www.jorb.ai/jobs/69dd8f215c8fef9b8d8752fe.md) — Singapore, posted 8d ago - [Trainee Sales Trader (Cantonese)](https://www.jorb.ai/jobs/69a1fb60475c8d63f21404bc.md) — Singapore, posted 1mo ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69e8f8033b8218d0dca07c2f