# Service Desk Support Analyst [Macquarie Group](https://www.jorb.ai/firms/macquarie-group.md) · New York · United States · [Enterprise Functions: Administrative / Others](https://www.jorb.ai/jobs/enterprise-functions-administrative-others.md) Macquarie Group is hiring a Service Desk Support Analyst in New York. Posted 2026-04-21; applications close 2026-06-20. **Apply**: https://recruitment.macquarie.com/en_US/careers/JobDetail?jobId=21831 Posted 1d ago. ## Role details ## Job Details **Location:** New York **Job ID:** 21831 **Date:** 21-Apr-2026 **Position:** Permanent - Full time, Junior **Job Category:** Administration & Support ## Role Overview Join our Tech Assist team which delivers and supports technology solutions for all business groups. As a member of Tech Assist, you will be the face of Technology in New York. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone—no matter what role—contributes ideas and drives outcomes. ## What role will you play? In this role, you will support key end-user computing, including telephony (Cisco and dealer voice) and mobile devices (Apple and Android), while providing regular status updates to customers, stakeholders, and management during high-impact incidents. You will also collaborate with second- and third-level technology teams for urgent or complex issues. ## What you offer - Prior experience in a corporate IT environment, ideally in a role requiring fast-paced, high-level support and outstanding interpersonal skills for professional interactions with staff, both in person and via remote communication tools. - Knowledge of technologies including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and various market data applications like Bloomberg, Fidessa, ICE, FactSet. - Strong communication and stakeholder management skills; able to communicate, present, and generate enthusiasm and buy-in for ideas and solutions. - Proven ability to balance high-volume workloads with detailed analytical troubleshooting and complex problem resolution, with a strong sense of ownership and accountability for tasks and challenges, even under pressure. - A dynamic, collaborative mindset, capable of working with colleagues and business users in a constantly evolving environment, with a passion for technology and a track record of leveraging technology to solve complex issues and exceed customer expectations. ## What we offer At Macquarie, you’re empowered to shape a rewarding career. Macquarie employees have access to a wide range of benefits, including eligibility-based programs such as: - 1 wellbeing leave day per year and a minimum of 25 days of annual leave - 20 weeks of paid parental leave for primary caregivers, 12 days of paid transition leave upon return to work, and 6 weeks of paid leave for secondary caregivers - 2 days of paid volunteer leave and donation matching - Medical, prescription drug, dental, and vision insurance; health savings account and dependent care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long-term disability - Access to our Employee Assistance Program with counseling and coaching services - Wide range of learning and development opportunities, including reimbursement for professional memberships or subscriptions - Recognition and service awards - Hybrid and flexible working arrangements, dependent on role - Reimbursement for work-from-home equipment ## About Technology Technology enables every aspect of Macquarie—for our people, our customers, and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications, and designing tomorrow’s technology solutions. ## Inclusive Workplace We are committed to providing an inclusive environment that values and respects different experiences, skillsets, and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity, or any other characteristic. We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process. ## More open roles at Macquarie Group - [Desktop Support Analyst, Technical Support](https://www.jorb.ai/jobs/69e7f9b70e6f412187250bad.md) — New York, posted 1d ago - [Growth and Private Equity Analyst](https://www.jorb.ai/jobs/69e146e0830bc4168bc48f72.md) — New York, posted 7d ago - [Quantitative Analyst, Pricing Risk Model Validation](https://www.jorb.ai/jobs/69dd3d5603f3b29c6cc1c200.md) — London, posted 9d ago - [Investment Analyst - Infrastructure and Energy Capital](https://www.jorb.ai/jobs/69d8d61b4c225808e061a316.md) — Singapore, posted 20d ago - [Administrative Assistant - Shipping Finance](https://www.jorb.ai/jobs/69e22cb48fa27bcf64ba96b8.md) — London, posted 20d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69e7df5adc02371f94a2c54b