# Contact Center Rep II, Everyday Banking [TD Bank](https://www.jorb.ai/firms/td-bank.md) · London · United Kingdom · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Contact Center Rep II, Everyday Banking in London. Posted 2026-04-20; applications close 2026-06-19. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/London-Ontario/Contact-Center-Rep-II--Everyday-Banking_R_1483482-1 Posted 2d ago. ## Role details ## Job Title London Contact Centre Representative - Inbound Easyline Everyday Banking ## Location & Hours - **Work Location:** London, Ontario, Canada - **Hours:** 37.5 hours per week - **Line of Business:** Personal & Commercial Banking ## Compensation **Pay Details:** CAD 45,700 – CAD 61,000 TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Job Description **Job Details** **Overview:** Support TD customers by providing inbound assistance and resolving inquiries related to accounts, products, and services. Deliver personalized support, demonstrate exceptional customer service, and contribute to achieving performance goals. ## Training & Start Date **Start date:** June 1, 2026 **Training:** 14 weeks full-time paid training, mandatory in-person onsite **Training schedule:** Monday – Friday, 9:00 a.m. – 5:00 p.m. **Training location:** 275 Dundas Street, London, Ontario ## Work Schedule (Post-Training) **Full-time:** 37.5 hours/week, 5 days/week **Note:** Flexible to work within business hours: Monday to Sunday, 6:00 a.m. – 12:00 a.m., with various start times **Part-time:** Not available ## Occupational Classification **National Occupation Classification (NOC) Code:** 14201 – Banking, insurance and other financial clerks ## Department Overview Supporting and helping is at the heart of everything we do at our contact centres. We deliver value 24/7 for TD customers, with caring colleagues and supportive leaders who provide opportunities to grow and make a meaningful difference to customers, communities, and the business. ## What You’ll Do As the voice of TD, you’ll be passionate about understanding our customers. You’ll assist inbound customers with account inquiries or resolve issues by recommending TD products or services, delivering personalized support whenever they need it. You’ll consistently provide legendary customer service by making it easy, creating value, and delivering trusted advice. - **Make people’s day:** Deliver exceptional customer service by leveraging knowledge of TD products, services, and solutions. - **Solve problems efficiently:** Resolve inquiries at the first point of contact with empathy. - **Achieve your goals:** Meet performance objectives, including customer experience survey results, quality goals, compliance, and productivity targets. - **Never stop learning:** Participate in ongoing training and coaching to grow in the role. ## Work Environment After completing in-person training and onboarding, you’ll work primarily offsite. Most activities are independent, with about 95% of time in a private workspace with stable internet. The remaining time may be spent at a TD location for in-person team events and experiences. The hiring manager will provide additional details for the team. ## Job Requirements **What You Need to Succeed** - High school diploma or equivalent - Exceptional listening skills and a curiosity to help customers meet their needs; preference given to candidates with experience in financial or service industries - Ability to multitask and navigate computer systems, applications, and multiple screens quickly and accurately while meeting various performance metrics - Digital literacy across devices (smartphones, tablets, laptops, headsets, etc.) - Flexibility, resiliency, and a positive attitude when responding to challenging situations - Ability to work independently and as part of a team - Integrity in handling sensitive customer information in alignment with regulatory and compliance guidelines related to servicing and sales practices We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home. ## Colleague Development We offer regular career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs to help you unlock future opportunities. TD supports diverse career paths and is committed to helping you identify opportunities aligned with your goals. ## Training & Onboarding We provide in-person training and onboarding sessions to ensure you have what you need to succeed in your new role. ## Interview Process We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. ## Company Overview & Values **Our Values:** At TD, we are guided by a purpose to enrich the lives of customers, communities, and colleagues. Our values emphasize impact, growth, and a culture of care. We empower colleagues to make an impact, explore and grow their careers, and be part of a caring and inclusive culture. **Total Rewards:** TD’s Total Rewards package includes base salary, variable compensation, and benefits such as health and well-being coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more about TD benefits. **How We Work:** TD supports in-person collaboration with flexibility to work remotely where appropriate. Workplace models include hybrid, onsite, and primarily remote, with access to the TD community and culture of care. **Who We Are:** TD is a leading global financial institution, serving millions of households and businesses. We are committed to client experience and continuous growth, with opportunities across the organization for personal and professional development. **Inclusiveness:** TD is committed to diversity, equity, and inclusion, fostering an environment where all colleagues can bring their authentic selves and have equitable opportunities to succeed. **TD Ready Commitment:** TD’s long-standing initiative to support progress toward a more inclusive and sustainable future with a focus on financial security, vibrant planet, connected communities, and better health. ## Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers throughout the interview process. We look forward to hearing from you! ## Language Requirement (Quebec only) Sans Objet ## More open roles at TD Bank - [Retail Banker (Kings Highway) PT 30 Hours - Bilingual Russian](https://www.jorb.ai/jobs/69e91441d6c99de3c463e288.md) — New York, posted 22h ago - [Teller I (30 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7dd6b610ca6d9f646e938.md) — New York, posted 1d ago - [Banking Associate (20 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7f8906a18e4925b91756a.md) — New York, posted 1d ago - [Teller I (20 Hours Weekly) - Jefferson Valley](https://www.jorb.ai/jobs/69e78d0462f0c67d6a18241a.md) — New York, posted 1d ago - [Banking Associate (Kings Highway) PT 20 Hours Bilingual Russian preferred](https://www.jorb.ai/jobs/69e63b4003d3e85d34992654.md) — New York, posted 2d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69e670947ae7f73e3526e25b