# Banking Associate (Rockefeller Center) [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Banking Associate (Rockefeller Center) in New York. Posted 2026-04-20; applications close 2026-06-19. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/New-York-New-York/Banking-Associate--Rockefeller-Center-_R_1483124-1 Posted 2d ago. ## Role details ## Job Description **Work Location:** New York, New York, United States of America **Hours:** 40 **Pay Details:** $23.75 - $31.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking ## Job Responsibilities **The Banking Associate** is a banking professional who plays a key role in delivering TD’s brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. ### Depth & Scope - Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services. - Delivers end-to-end advisory experience: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. - Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain customers. - Understands customer financial needs to identify opportunities to promote and educate on products/services or refer to the appropriate team member or internal bank partner, while ensuring a positive customer experience. - Accurately completes everyday banking transactions on the teller line or the platform, uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert. - Serves customers on both the teller line and platform as needed, with the ability to service opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, mobile and online (digital) banking. - Engages with customers, provides financial advice, and deepens relationships through lead management activities, including self-generated leads, partner/referral leads, outbound calls, SMS, appointment setting, and lead prioritization. ## Education & Experience - High school diploma or GED - 1 year of experience working with customers in any capacity (volunteering, education, or military experience preferred) - Demonstrated customer service skills preferred - Ability to work during operating hours including evenings, weekends, and holidays as scheduled - Teller experience preferred - Required to complete Teller training and part 1 of platform training upon hire - Strong organizational skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with the ability to be concise, clear, and consistent - Demonstrated effective problem-solving skills - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and problem solving - Proficient in Microsoft Office - Notary license preferred ## Customer Accountabilities - Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers - Establishes and nurtures customer relationships by displaying product knowledge and actively listening to customer needs to identify additional needs and offer solutions or partner referrals - Manages wait times to meet with a banker by scheduling, rescheduling, or canceling client meetings - Engages in lobby leadership and serves as the first point of contact for customer inquiries, orchestrating customer walk-in traffic and resolving issues or scheduling appointments with experts - Understands and supports the bank's customer service strategy - Assesses the impact of decisions on the well-being of TD, customers, and stakeholders - Drives referrals to store colleagues and partners to support broader financial needs - Ensures tasks are performed within established policy and procedures - Completes required job-specific compliance training - Understands, utilizes, and follows compliance/risk and control programs - Maintains ongoing compliance with internal/external audits and regulatory requirements; provides prompt responses to audit, regulator, and compliance requests and findings; maintains action plans - Is knowledgeable of and complies with TD Code of Conduct ## Shareholder Accountabilities - Ensures compliance when completing operational activities in accordance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer - Accurately processes cash/deposit/withdrawal transactions and other account servicing requests - Performs everyday transactions such as opening/closing accounts, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address - Ensures compliance with all regulations, policies, and procedures, adhering to required controls, critical dates, and accurate documents - Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions - Accurately and efficiently performs transactions and manages cash drawers, including maintaining cash limits and securing drawers/stations/balances - Follows policy and procedure for Customer Authentication - Acts as Dual Control agent when required - Follows all required open/close procedures ## Employee/Team Accountabilities - Contributes to a positive work environment by aligning to TD Model, Brand and Culture, and participating fully as a team member - Active participant in personal performance and development activities - Acts as a brand champion both internally and externally - Collaborates with team members to contribute to the success of the team and organization - Partners as a team player - Seeks opportunities to improve delivery of work with high attention to quality standards - Takes ownership of career and aspirations; seeks diverse feedback to continuously develop skills - Positively embraces change - Adheres to TD's Shared Commitments - Models quality service at every customer interaction - Engages in advancing and sustaining a diverse and inclusive culture, reflecting TD's diversity agenda - May train and act as a mentor to newer colleagues ## Physical Requirements Work is primarily sedentary with occasional movement. See below for a summary: - Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic travel – Occasional; International travel – Never; - Performing sedentary work – Frequent - Performing multiple tasks – Continuous - Operating standard office equipment – Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent; Standing – Frequent; Walking – Frequent - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional; (over 25 lbs.) – Occasional - Squatting – Occasional; Bending – Occasional; Kneeling – Occasional; Crawling – Occasional - Climbing – Occasional; Reaching overhead/forward – Occasional - Pushing/Pulling/Twisting – Occasional - Concentrating for long periods – Continuous - Applying common sense to standard situations – Continuous - Reading, writing, and comprehension of instructions – Continuous - Mathematical operations – Continuous The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential for ADA purposes. ## Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to leadership in client experience; all colleagues, regardless of their role, are client facing. We are reimagining banking for clients, colleagues, and communities. ## Our Total Rewards Package Our Total Rewards package reflects investments in colleagues to support financial, physical, and mental well-being. It includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and other plans such as health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more ## Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home. If you’re interested in a specific career path or building certain skills, we offer opportunities for growth through regular career development and performance conversations, access to online learning, and mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. TD is committed to your success and fosters a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your career goals. We hire and develop the best. ### Training & Onboarding We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. ### Interview Process We will contact candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. 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