# Retail Banker I 30 hours State Street Albany NY [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I 30 hours State Street Albany NY in New York. Posted 2026-04-17; applications close 2026-06-16. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Albany-New-York/Retail-Banker-I-30-hours-State-Street-Albany-NY_R_1485205 Posted 5d ago. ## Role details ## Location & Hours Work Location: Albany, New York, United States of America Hours: 30 per week ## Compensation Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role. ## Line of Business Personal & Commercial Banking ## Job Description The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services, and routine transactions to identify opportunities to educate customers on bank products and services and refer to appropriate team members or internal partners, while ensuring a positive customer experience. - Broad knowledge of the full product suite, services, and processes of the business area; low to moderate complexity/risk. - Establishes and nurtures customer relationships by displaying product knowledge, listening to customer needs, and identifying additional needs with solutions or referrals. - Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed expectations. - Uses customer relationship management tools to proactively participate in customer assessments and lead-focused outbound sales activities. - Independently resolves customer issues and escalates when necessary. - Builds working relationships with customers and explains detailed information. - Requires full proficiency gained through job-related training to perform a range of activities. - Participates in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise. - Engages in conversations about loan products and facilitates the application intake. - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). ## Education & Experience - HS Diploma or GED - 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred). - Teller experience preferred - Must be able to complete teller training upon hire to handle customer transactions - Demonstrated ability to engage customers in conversations while educating them on products and services (preferred) - Demonstrated organizational skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with the ability to be concise, clear, and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision-making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Customer Accountabilities - Delivers Legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the Bank's Customer Service Strategy; provides end-to-end advice: educating, consultative support, and proactive insights and recommendations - Acts as a customer advocate, providing resolution, proactive tips, and savings opportunities - Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human - Orchestrates customer flow in the lobby, welcomes customers, discovers needs, and guides them appropriately - Educates customers on self-service options and digital channels that meet their needs - May act as a point of escalation for customer questions or concerns - May perform teller transactions (checks, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to policies - Considers the impact of decisions on the well-being of TD and its stakeholders - Acts as a brand champion internally and externally - Brings a personal approach to each banking transaction ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk - Participates in store operations to align with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes - Escalates non-standard or high-risk transactions as necessary - Ensures documentation accurately reflects client/business intentions and complies with rules/regulations - Performs due diligence to support accuracy of customer transactions - Complies with Bank Code of Conduct - Contributes to Operational Excellence by understanding accountability for an operationally sound location - Executes with excellence by adhering to risk and control policies and procedures ## Employee/Team Accountabilities - Participates as a positive team member, supporting service, quality, innovation, and communication - Enhances knowledge and participates in knowledge transfer within the team - Participates in performance management and development activities - Keeps others informed about project status and day-to-day activities - Contributes to a fair, positive, and equitable environment - Acts as a brand ambassador for the business area and the Bank - Uses feedback from coaching to improve performance - Establishes referral relationships with partner bankers - Contributes to a positive work environment by aligning with TD’s model, brand, and culture - Collaborates with team members to support overall success - Seeks opportunities to improve delivery of work with high quality - Takes ownership of career development and seeks diverse feedback - Positively embraces change - Adheres to TD’s Shared Commitments and code of conduct - Supports an inclusive culture and positive employee experience ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act, with applicable regulations. - Must be eligible for employment with a covered financial institution under Regulation Z standards. - Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act. - Favorable results on criminal background and credit checks, and related disclosures, are required by federal law. ## Physical Requirements Work involves the following: Sedentary to light activity with occasional travel; continuous concentration; reading, writing, and comprehension; basic office tasks; and standard office equipment operation. See full listing for details. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD colleagues bring their skills and creativity to foster relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to client experience and believes all colleagues are client-facing. ## Our Total Rewards Package Our Total Rewards package supports colleagues’ financial, physical, and mental well-being. It includes base salary and variable compensation/incentives, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more: Learn more ## Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a comprehensive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home. If you’re interested in a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, plus access to online learning and mentoring programs to unlock future opportunities. TD offers diverse career paths to grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, opportunities are fair, and you can reach your potential. TD hires and develops the best. ## Training & Onboarding We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. ## Interview Process We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations Program at USWAPTDO@td.com with your full name, best way to reach you, and the accommodation needed. ## More open roles at TD Bank - [Retail Banker (Kings Highway) PT 30 Hours - Bilingual Russian](https://www.jorb.ai/jobs/69e91441d6c99de3c463e288.md) — New York, posted 22h ago - [Teller I (30 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7dd6b610ca6d9f646e938.md) — New York, posted 1d ago - [Banking Associate (20 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7f8906a18e4925b91756a.md) — New York, posted 1d ago - [Teller I (20 Hours Weekly) - Jefferson Valley](https://www.jorb.ai/jobs/69e78d0462f0c67d6a18241a.md) — New York, posted 1d ago - [Banking Associate (Kings Highway) PT 20 Hours Bilingual Russian preferred](https://www.jorb.ai/jobs/69e63b4003d3e85d34992654.md) — New York, posted 2d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69e2b23a1484a8e24d981dcd