# Banking Associate (Brooklyn Heights) 20 Hours [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Banking Associate (Brooklyn Heights) 20 Hours in New York. Posted 2026-04-17; applications close 2026-06-16. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/181-Montague-Street-Brooklyn-New-York/Banking-Associate--Brooklyn-Heights---20-Hours_R_1482655-1 Posted 5d ago. ## Role details ## Work Location Brooklyn, New York, United States of America ## Hours 20 ## Pay Details $23.75 - $31.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Line of Business Personal & Commercial Banking ## Job Description The Banking Associate is a professional in banking who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. ## Depth & Scope - Performs a wide range of tasks across multiple areas within a Store location; including processing customer transactions, opening new accounts and educating customers on all banking products and services - Delivers end-to-end advisory experiences: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations - Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain the customer - Understands customer financial needs to identify opportunities to promote and educate on products/services or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience - Accurately completes everyday banking transactions on the teller line or platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert - Services the customer on both the teller line and platform as needed, with the ability to service opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, mobile and online banking - Connects with customers, provides financial advice, and deepens relationships through lead management activities including self-generated leads, partner referrals, campaigns, customer outreach, and appointment setting ## Education & Experience - High school diploma or GED - 1 year experience working with customers in any capacity, demonstrated through volunteering, education, or military experience preferred - Demonstrated customer service skills preferred - Ability to work during operating hours including evenings, weekends and holidays as scheduled - Teller experience preferred - Required to complete Teller training and part 1 of platform training upon hire - Strong organizational skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with the ability to be concise, clear and consistent - Demonstrated effective problem-solving skills - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and problem solving - Proficient in Microsoft Office - Notary License preferred ## Customer Accountabilities - Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers - Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs and offering solutions or partner referrals - Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings - Engages in lobby leadership and serves as the first point of contact for customer inquiries, orchestrating walk-in traffic and resolving customer issues or scheduling appointments with an expert - Understands and supports the Bank's customer service strategy - Considers the impact of decisions on the well-being of TD, its customers and stakeholders - Drives referrals to Store colleagues and partners to support broader, more complex financial needs - Ensures tasks are performed within established policy and procedures - Completes all required job-specific, compliance-related training - Understands, utilizes and follows compliance/risk and control programs - Ensures ongoing compliance with internal/external audit and regulatory requirements; provides prompt and comprehensive responses to audit, regulator and compliance requests and findings; maintains action plan records - Familiar with and complies with TD Code of Conduct ## Shareholder Accountabilities - Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act - Accurately processes cash/deposit/withdrawal transactions and other account servicing requests - Manages everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address - Ensures compliance with all regulations, policies and procedures, adhering to required controls and accurate documents - Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions - Accurately and efficiently performs transactions as accountable for cash drawers, including maintaining cash limits and securing drawers/stations/balances - Follows policy and procedure for Customer Authentication - Acts as Dual Control agent when required - Follows all required open/close procedures ## Employee/Team Accountabilities - Contributes to a positive work environment by aligning to TD Model, Brand and Culture as a team member - Participates in personal performance and development activities - Acts as a brand champion both internally and externally - Collaborates with team members to contribute to the success of the team and organization - Acts as a team player and seeks opportunities to improve delivery of work with high quality standards - Owns their career and seeks diverse feedback to continuously develop and enhance skills - Positively embraces change - Adheres to TD's Shared Commitments - Models quality service at every customer interaction - Promotes an inclusive culture that reflects TD's diversity agenda and enhances the employee experience - May train and act as a mentor to newer colleagues ## Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work – Frequent - Performing multiple tasks – Continuous - Operating standard office equipment - Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent - Standing – Frequent - Walking – Frequent - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional - Lifting/Carrying (over 25 lbs.) – Occasional - Squatting – Occasional - Bending – Occasional - Kneeling – Occasional - Crawling - Occasional - Climbing – Occasional - Reaching overhead – Occasional - Reaching forward – Occasional - Pushing – Occasional - Pulling – Occasional - Twisting – Occasional - Concentrating for long periods of time – Continuous - Applying common sense to deal with problems involving standardized situations – Continuous - Reading, writing and comprehending instructions – Continuous - Adding, subtracting, multiplying and dividing – Continuous The above statements describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties and skills required. The listed responsibilities and duties are essential for ADA purposes. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses globally. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience, and all colleagues are client facing. We are reimagining what banking can be for clients, colleagues, and communities. ## Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more. ## Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. If you’re interested in a specific career path or building certain skills, we want to help you succeed. You’ll have regular career development and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. **Training & Onboarding** We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by applicable law. If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. ## More open roles at TD Bank - [Retail Banker (Kings Highway) PT 30 Hours - Bilingual Russian](https://www.jorb.ai/jobs/69e91441d6c99de3c463e288.md) — New York, posted 22h ago - [Teller I (30 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7dd6b610ca6d9f646e938.md) — New York, posted 1d ago - [Banking Associate (20 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7f8906a18e4925b91756a.md) — New York, posted 1d ago - [Teller I (20 Hours Weekly) - Jefferson Valley](https://www.jorb.ai/jobs/69e78d0462f0c67d6a18241a.md) — New York, posted 1d ago - [Banking Associate (Kings Highway) PT 20 Hours Bilingual Russian preferred](https://www.jorb.ai/jobs/69e63b4003d3e85d34992654.md) — New York, posted 2d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69e27b6a62a59e46c83f59fb