# Retail Banker I - Rye Brook (Bilingual Spanish Preferred) [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I - Rye Brook (Bilingual Spanish Preferred) in New York. Posted 2026-04-16; applications close 2026-06-15. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/101-South-Ridge-Street-Rye-Brook-New-York/Retail-Banker-I---Rye-Brook--Bilingual-Spanish-Preferred-_R_1483068 Posted 6d ago. ## Role details ## Job Title Retail Banker I ## Work Location Rye Brook, New York, United States of America ## Hours 40 hours per week ## Pay Details $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Line of Business Personal & Commercial Banking ## Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience - Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, with low to moderate complexity/risk - Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral - Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through challenging times and life events, save time and money, and exceed their needs - Utilizes Customer relationship management tools to proactively play a key role in customer assessments, identifies Customer solutions and lead-focused outbound sales activities - Independently resolves customer issues, errors and problems, escalating when necessary - Builds working relationships with customers and explains detailed and/or complicated information - Requires full proficiency gained through job-related training to perform a range of activities - Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise - Engages in conversations with customers about loan products and facilitates the application intake - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) ## Education & Experience - HS Diploma or GED - 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred) - Teller experience preferred - Must be able to complete teller training upon hire to take customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organization skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Customer Accountabilities - Delivers Legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations - Serves as a Customer advocate in improving financial confidence, providing customer resolution, proactive tips and insights on saving time & money - Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through problem resolution or sound advice - Engages in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding the customer appropriately - Understands customer preferences with banking and educates Customers on self-service options that meet their needs - May act as a point of escalation for Customer questions or concerns - May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established policies - Considers the impact of decisions on the well-being of TD, its Customers and stakeholders - Acts as a brand champion both internally and externally - Recognizes transaction needs and educates clients on self-service channels including digital options - Brings your genuine self and turns each banking transaction into a personalized interaction ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer - Participates in store daily operations to align with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes - Escalates non-standard or high-risk transactions/activities as necessary - Ensures documentation is accurate and reflects client/business intentions in line with rules/regulations - Performs necessary due diligence to support accuracy of all customer transactions/activities - Knowledgeable of and complies with Bank Code of Conduct - Contributes to Operational Excellence by understanding accountability in driving an operationally sound location - Executes with excellence by adhering to risk and control policies/procedures ## Employee/Team Accountabilities - Participates fully as a team member, supporting a positive environment that promotes service, quality, innovation and teamwork - Supports the team by enhancing knowledge in own area and sharing knowledge within the team - Participates in personal performance management and development activities - Keeps others informed about the status of projects and day-to-day activities - Contributes to a fair, positive and equitable environment - Acts as a brand ambassador for the business area and the Bank - Utilizes feedback through coaching to improve performance - Establishes relationships with partner bankers to make effective referrals - Contributes to a positive work environment by aligning to TD Model, Brand and Culture - Collaborates with team members to contribute to the success of the team and organization - Seeks opportunities to improve delivery of work with high attention to quality standards - Owns career development and seeks diverse feedback to grow - Positively embraces change - Adheres to TD's Shared Commitments and code of conduct expectations - Engaged in advancing an inclusive culture that reflects TD's diversity agenda ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act - Must be eligible for employment with a covered financial institution under Regulation Z - Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act - Satisfactory results on a criminal background check and a credit report, and statements/certifications regarding findings, are required by federal law for this position ## Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work – Continuous - Performing multiple tasks – Continuous - Operating standard office equipment - Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent - Standing – Frequent - Walking – Occasional - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional - Lifting/Carrying (over 25 lbs.) – Occasional - Squatting – Occasional - Bending – Occasional - Kneeling – Occasional - Crawling – Occasional - Climbing – Occasional - Reaching overhead – Occasional - Reaching forward – Occasional - Pushing – Occasional - Pulling – Occasional - Twisting – Occasional - Concentrating for long periods of time – Continuous - Applying common sense to problems involving standardized situations – Continuous - Reading, writing and comprehending instructions – Continuous