# Lloyds Banking Group Customer Support - East Ham [Lloyds Banking Group](https://www.jorb.ai/firms/lloyds-banking-group.md) · London · United Kingdom · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Lloyds Banking Group is hiring a Lloyds Banking Group Customer Support - East Ham in London. Posted 2026-04-16; applications close 2026-06-15. **Apply**: https://lbg.wd3.myworkdayjobs.com/LBG_Careers/job/London/Lloyds-Banking-Group-Customer-Support---East-Ham_155768-3 Posted 6d ago. ## Role details ## Job Summary A full-time branch-based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone from home. ## Job Description **Job Title:** Customer Support **Salary:** £29,920, increasing to £30,670 after 6 months **Location:** East Ham Branch, 14 High Street, East Ham, London, E6 2HN Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone from home. **Job Type:** Fixed term contract, working in branch until early 2027, transferring to a permanent home-working role assisting our customers over the telephone. **Hours:** Branch hours until early 2027: 35 hours per week, Monday–Saturday. Home-working role from early 2027: two patterns available. ### Home Working Patterns #### 5-Day Week Pattern - Start times between 8:00 am and 10:00 am; end times between 6:00 pm and 8:00 pm - Maximum of 5 out of 7 days (Monday–Sunday) - Maximum of 37.5% weekend days (3 weekend days over a 4-week period) #### 4-Day Week Pattern - Start times between 8:00 am and 8:15 am; end times between 5:45 pm and 6:00 pm - Maximum of 4 out of 7 days (Monday–Sunday) - Maximum of 37.5% weekend days (3 weekend days over a 4-week period) ## What you’ll be doing You’ll start in one of our branches, supporting customers side-by-side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web-chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day. ## What we’re looking for - A minimum of 12 months’ customer service experience. There’s no requirement for prior financial services experience—we’ll provide all training through a comprehensive programme. - This position is primarily a home-working role following completion of the branch period and necessary checks. You should have a suitable home working environment, including a private area to take inbound calls and a stable/secure Wi‑Fi connection to serve customers. - Successful colleagues will be advocates of Lloyds Banking Group’s products and services and will become subject-matter experts for our banking app and products by demonstrating excellent knowledge. - Strong people skills—able to work with your team to provide an essential service to millions of customers. - The commitment to deliver on your promises and going above and beyond for customers. ## This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident, and we welcome reasonable adjustments to our recruitment processes. ## Benefits - A generous pension contribution of up to 15% - An annual performance-related bonus - Private medical benefit with BUPA - Share schemes - Benefits you can adapt to your lifestyle, such as discounted shopping - 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part-time roles - A range of wellbeing initiatives and generous parental leave policies - Salaries reviewed annually on 1 April as part of the pay review - Full uniform provided We know that great talent comes from many backgrounds. If you have relevant, transferable experience, we encourage you to apply. Like what you hear? Apply today and find out more. Please note our roles can close early due to high interest, so don’t miss out on this opportunity to apply. ## About Lloyds Banking Group We’re driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, with opportunities to learn, grow and develop. ## Data & Privacy We keep your data safe. We’ll only ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run background checks. We’ll always explain what we need and why. ## Diversity & Inclusion We’re focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all colleagues have the opportunity to make a real difference. ## More open roles at Lloyds Banking Group - [Lloyds Banking Group - Customer Support - Stratford](https://www.jorb.ai/jobs/69e1113636e23989731de23b.md) — London, posted 6d ago - [Business Development Associate, Mid Corporates](https://www.jorb.ai/jobs/69df85414e6c74ff382a92e8.md) — London, posted 7d ago - [Associate- North America Banks , CIB Coverage](https://www.jorb.ai/jobs/69dfa3ad3f50df61b22a883f.md) — London, posted 7d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69e1113636e23989731de239