Sales Operations Analyst, US-SMB , Scale Operations Team

Job Description

The North American Sales Strategy, Operations and Enablement (SSOE) team is seeking an entry-level Sales Operations Analyst to support the Small and Medium Business (SMB) team. The analyst will play a foundational role in supporting the SMB go-to-market strategy through data analysis and operational reporting. This role is ideal for someone beginning a career in sales operations who is eager to learn, detail-oriented, and passionate about using data to drive business decisions.

The Sales Operations Analyst will focus on core operational activities including standard reporting, revenue routing, compensation escalations, and data analysis. The analyst will generate and maintain regular cadence reports (weekly, monthly, quarterly) for SMB leadership, support accurate routing and tracking of revenue across SMB territories and segments, and assist with comp plan inquiries, escalations, and resolution tracking to ensure sales representatives are compensated accurately. A key aspect of the role involves conducting deep dives into business data to answer specific questions that enable Sales Operations Leads and sales leaders to make informed strategic decisions, as well as contributing to rhythm-of-business activities such as Monthly Business Reviews, quarterly planning cycles, and ad-hoc reporting requests.

The ideal candidate is a motivated self-starter who is comfortable working with data, learning new systems, and asking clarifying questions when faced with ambiguity. This role requires strong analytical skills with the ability to work with large datasets and identify trends, proficiency in data tools and willingness to learn internal systems (experience with Excel, SQL, or BI tools is a plus), excellent attention to detail and commitment to data accuracy, and the ability to communicate findings clearly to both technical and non-technical stakeholders. We are looking for someone with an eagerness to experiment with emerging tools, including GenAI for productivity and analysis, along with a collaborative mindset and the ability to work effectively across teams in a matrixed environment.

This position offers significant learning and development opportunities. As the analyst gains experience and demonstrates proficiency in core responsibilities, there will be opportunities to expand into more strategic areas such as territory planning, headcount allocation, target setting, and operational strategy development. The role works closely with SMB Sales leadership, senior Sales Operations Leads, Finance, Tools and Technology teams, and Partner teams. The candidate will gain broad exposure to sales operations functions and develop a comprehensive understanding of the full sales cycle. We are looking for someone who is ready to roll up their sleeves, learn quickly, and grow into a trusted partner for the SMB sales organization.

Responsibilities

• Support SMB sales leadership in executing go-to-market strategies by providing timely and accurate reporting, data analysis, and operational insights that inform decision-making.
• Collaborate cross-functionally with Sales Operations Leads, Finance, Tools and Technology teams, and Partner teams to execute key priorities including revenue routing, compensation administration, and territory planning support.
• Support rhythm-of-business activities including Monthly Business Reviews, quarterly planning cycles, annual planning processes, and regular cadenced reporting for SMB leadership.
• Identify reporting issues, data discrepancies, and gaps in operational processes, escalating concerns and driving timely resolution in partnership with senior Sales Operations team members.
• Learn and maintain existing tools and business processes while contributing ideas for simplification and standardization that enable operational excellence across the SMB organization.

About the Team

AWS values diverse experiences. If you do not meet all qualifications, we encourage you to apply. If your career is just starting or has followed a non-traditional path, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate—customers range from startups to Global 500 companies rely on our robust suite of products and services to power their businesses.

Inclusive Team Culture

At AWS, we foster a culture of inclusion and curiosity. Our employee-led affinity groups support ongoing learning and experiences, including events such as CORE (Conversations on Race and Ethnicity) and AmazeCon (gender diversity).

Mentorship & Career Growth

We aim to raise performance standards and provide mentorship and resources to develop well-rounded professionals. You will find opportunities for knowledge sharing and career advancement.

Work/Life Balance

We value work-life harmony and strive for flexibility within our working culture to support personal and professional success.

Qualifications

Basic Qualifications

• Experience using Microsoft Excel to manipulate and analyze data
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 96,900.00 - 169,500.00 USD annually

USA, TX, Austin - 88,100.00 - 154,100.00 USD annually

USA, VA, Arlington - 88,100.00 - 154,100.00 USD annually