Customer Success Associate (Commercial Accounts) - Singapore (Vietnam Market)

What You’ll Do

• Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers with a focus on retention.
• Manage requests from your book of business such as technical support escalations, billing questions, and documentation/enablement requests to ensure a positive customer experience.
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
• Act as an advisor to customers to ensure they’re leveraging the solution effectively.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Who You Are

• Customer-minded, always aiming to provide the most value possible.
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• Strong communicator (written and verbal) with excellent attention to detail.
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
• 0-2 years of experience in a customer-facing role and a desire to grow a career in Customer Success.
• Passionate about building long-term and lasting relationships.
• Vietnamese language proficiency is mandatory as this role will be partnering with clients from the Vietnam market.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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