Data Center Infrastructure Engineer , Data Center Operations, HKG - DCO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key responsibilities

• Office hours duty in data center operations
• Capacity landing and decommissioning according to process guidelines
• Run rack-to-rack cabling including fiber and copper cables according to Amazon standards
• Rack cabling coordination and quality control
• Innovate and contribute from day-to-day operation experiences to improve operation efficiency
• Maintain proper media operations according to process guidelines
• Site management and maintain tidiness in operation areas
• Assist hardware break-fix and troubleshooting according to process guidelines

A day in the life

You will experience a typical day of DCO in Amazon with:

• Take ownership of technical issues, utilizing cross-team collaboration when needed to drive resolution
• Strive for operations excellence and propose improvement ideas
• Use ticket system to prioritize and track installation, diagnosis, and hardware or network issues
• Maintain service level agreements through rapid response to emergency issues

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster inclusion and celebrate differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness.

Mentorship & Career Growth

We’re committed to ongoing performance and development. You’ll find knowledge-sharing, mentorship, and career-advancing resources to help you grow into a well-rounded professional.

Work/Life Balance

We value work-life harmony. Flexible work hours and arrangements are part of our culture. When support at work and home aligns, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• Bachelor's degree

Preferred Qualifications

• 1+ years of data center experience
• Knowledge of fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies
• Experience summarizing and communicating important data

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.