Client Service Executive

Role and Responsibilities

• Provide high calibre client service to ensure a positive client experience
• Take ownership for delivering an excellent client experience for our clients through all touch points in the client lifecycle, including trading execution (trade on behalf of clients), query management and education
• Proactively respond to and manage inbound client queries professionally and efficiently
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service
• Monitor competitor companies within related markets and apply insights to help CMC continuously improve
• Keep abreast of global and economic news in order to provide execution trading support to clients
• Act as a brand ambassador in all client interactions

Key Skills and Experience

• Demonstrates passion and enthusiasm for our products and services
• Operates with integrity and a highly client-centric mindset
• Excellent verbal and written communication skills; fluency in one or more European languages is desirable
• Ability to work effectively as part of a team
• Intermediate knowledge/experience of financial markets
• Undergraduate degree in a relevant discipline desirable

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.