Data Center Infrastructure Engineer , HKG - Infra Delivery Techs

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Responsibilities

• Office hours duty in data center operations
• Capacity landing and decommissioning according to process guidelines
• Run rack-to-rack cabling, including fiber and copper cables, according to Amazon standards
• Rack cabling coordination and quality control
• Innovate and contribute from day-to-day operation experiences to improve operation efficiency
• Maintain proper media operations according to process guidelines
• Site management and maintain tidiness in operation areas
• Assist hardware break-fix and troubleshooting according to process guidelines

Day in the Life

You will experience a typical day in Amazon Data Center Operations (DCO):

• Take ownership of technical issues, utilizing cross-team collaboration when needed to drive resolution
• Strive for operational excellence and contribute improvement ideas
• Use ticket system to prioritize and track installation, diagnosis, and hardware or network issues
• Maintain service level agreements through rapid response to emergency issues

Why You’ll Love Working in an Amazon Data Center

• Diverse and inclusive culture
• Professional development through hands-on training and learning across a wide variety of systems; career advancement within AWS Data Center
• High degree of ownership to innovate and scale ideas across Amazon Data Centers worldwide

About the Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate—customers range from startups to Global 500 companies rely on our robust suite of products and services to power their businesses.

Inclusive Team Culture

At AWS, learning and curiosity are part of our nature. Our employee-led affinity groups foster inclusion and pride in our differences. Ongoing events and learning experiences, including CORE (Conversations on Race and Ethnicity) and AmazeCon (gender diversity), inspire us to embrace our uniqueness.

Mentorship & Career Growth

We continuously raise our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship, and other career-advancing resources to develop into a well-rounded professional.

Work/Life Balance

We value work-life harmony. Flexible work hours and arrangements are part of our culture to support you at work and at home.

Qualifications

Basic Qualifications

• Bachelor's degree in IT, computer science, or equivalent
• Knowledge of network cabling, optic types, and test equipment
• 1+ years of computer hardware troubleshooting and repair experience

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• 1+ years of data center experience
• Experience with fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies
• Experience summarizing and communicating important data

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.