# Account Manager, Restaurants [DoorDash](https://www.jorb.ai/firms/doordash.md) · New York · United States · [Sales & Marketing](https://www.jorb.ai/jobs/sales-marketing.md) DoorDash is hiring a Account Manager, Restaurants in New York. Posted 2026-04-09; applications close 2026-06-08. **Apply**: https://job-boards.greenhouse.io/doordashusa/jobs/7797778 Posted 13d ago. ## Role details ## About the Team The Inside Account Management team is part of DoorDash’s SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success. ## About the Role As a **Merchant Success Manager (MSM)**, you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a high-volume book of approximately 500 merchants, building long-term relationships and helping restaurant owners improve their performance on the platform. Through outbound calls, email outreach, and data-driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and grow their revenue. You’ll be accountable for hitting weekly and quarterly KPIs — including outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast-paced, high-volume merchant engagement, uses data to drive decisions, and thrives in a role that blends sales, account management, and operations. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities. ## You’re excited about this opportunity because you will… - Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend - Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants) - Advise business owners on promotions and spending to achieve their revenue goals - Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals - Deliver and present quarterly business reviews (QBRs) that review a brand’s partnership with DoorDash, identify success, highlight areas for revenue optimization, and plan for opportunities and growth - Reduce churn while identifying and supporting new store expansions - Collaborate with internal growth teams to identify the best products to pitch to merchants - Travel as needed for in-person collaboration through trainings, offsites, and team-building events ## We’re excited about you because… - You have 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption - You have 1+ years of outbound sales experience with meeting minimums - You have 1+ years of experience in business operations or a related setting - You have experience in outbound sales, account management, portfolio management, or related roles - You have experience using Salesforce or similar CRM tools - You are proficient with Google Sheets or Microsoft Excel, able to maintain complex spreadsheets - You demonstrate empathy with customer needs and adapt to meet their unique goals **Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only** We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submissions. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor, and results of the audit may be viewed here: Covey. ## Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about your well-being and offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical/dental/vision benefits, paid holidays, disability and life insurance, family-forming assistance, and a mental health program, among others. See our careers page for details. Paid time off details: - **For salaried roles:** flexible paid time off/vacation, plus 80 hours of paid sick time per year. - **For hourly roles:** vacation accrual and paid sick time accrual per documented schedules. Pay ranges $26.08 — $38.40 USD Total on-target earnings (base + commissions) in the United States $32.60 — $48 USD ## About DoorDash DoorDash empowers local economies by helping merchants reach customers efficiently. We are a technology and logistics company that started with door-to-door delivery and continue to evolve to help people access a wide range of goods. We value speed, learning, experimentation, and empathy for Dashers, merchant partners, and consumers. We offer comprehensive benefits and perks to support happiness, health, and well-being. ## Our Commitment to Diversity and Inclusion We are committed to building an inclusive community by hiring and developing diverse teams from all backgrounds and experiences. We believe true innovation comes from having diverse perspectives and ensuring everyone has an opportunity to excel. Statement of Non-Discrimination: We do not discriminate or harass based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We strive to prevent stereotyping and barriers to success. We encourage applicants from women, non-binary or gender non-conforming, LGBTQIA+, Native American, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans. Pursuant to applicable local hiring regulations, we will consider qualified applicants, including those with arrest or conviction records, in a manner consistent with the law. **If you need accommodations, please inform your recruiting contact upon initial connection.** ## More open roles at DoorDash - [Associate, Social Content](https://www.jorb.ai/jobs/69e6569a21a46407e3b737bc.md) — New York, posted 2d ago - [Associate, Dasher & Logistics - Logistics Growth Strategy & Operations](https://www.jorb.ai/jobs/69e22804f6b6c09c95f94f37.md) — New York, posted 5d ago - [Associate, DashMart - Regulatory Strategy & Operations](https://www.jorb.ai/jobs/69dea33db7af94c1aff552d8.md) — New York, posted 8d ago - [Machine Learning Intern (Masters) - Summer 2026](https://www.jorb.ai/jobs/69d543c3738ec5b745ac9691.md) — New York, posted 16d ago - [Machine Learning Intern (PhD) - Summer 2026](https://www.jorb.ai/jobs/69d543c3738ec5b745ac968f.md) — New York, posted 16d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69d7bb6015528b7ca542dd83