# Operations Analyst [MarketAxess](https://www.jorb.ai/firms/marketaxess.md) · New York · United States · [Operations](https://www.jorb.ai/jobs/operations.md) MarketAxess is hiring a Operations Analyst in New York. Posted 2026-04-02; applications close 2026-06-01. **Apply**: https://www.marketaxess.com/careers/current-openings/detail/jobs/4665970006?gh_jid=4665970006 Posted 20d ago. ## Role details ## About Us MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Our platform makes trading fixed-income more accessible, improving transparency, efficiency, and competition. With more than 2,000 clients worldwide relying on our solutions, we are continuing to grow and shape the future of fixed-income trading. Join us and help Take Us There. ## The Role We are looking for an Analyst to join our global Client Services team based in our New York headquarters. This role is well suited for someone looking to deepen their experience in client-facing operations within a leading financial markets technology firm. As an Analyst, you will play an important role in supporting customers using the MarketAxess Trading platform, helping to ensure a smooth, reliable, and professional service experience. You’ll work closely with experienced colleagues across Client Services globally, gaining hands-on exposure to trading workflows, platform functionality, and client interactions, while continuing to build your technical knowledge and judgment. This is a role for someone who already understands how to operate in a professional environment and is now ready to build depth, confidence, and capability in a client-focused trading support role. ## How You'll Help Take Us There ### Client & Dealer Trading Platform Support - Support MarketAxess customers with day-to-day Trading platform queries and service requests - Provide clear, professional, and timely communication to clients, ensuring issues are understood and progressed appropriately - Follow established procedures and guidance, escalating issues promptly where additional expertise or decision-making is required ### Service Execution & Accuracy - Accurately capture and maintain case details, actions, and outcomes in internal systems - Apply correct categorization, routing, and prioritization to support effective service delivery - Consistently operate in line with service standards, customer experience principles, and team ways of working ### Platform & Workflow Knowledge - Build and apply working knowledge of MarketAxess trading workflows, tools, and protocols - Develop an understanding of how Client Services supports the broader trading lifecycle - Use training, documentation, and on-the-job experience to steadily expand scope and confidence ### Collaboration & Team Contribution - Work closely with Associates and Senior Associates to support client outcomes - Contribute positively to team collaboration, knowledge sharing, and continuous learning - Engage constructively with feedback and coaching to improve performance and judgment ### Continuous Improvement - Identify recurring issues, process friction, or areas of client confusion - Raise observations and suggestions through appropriate channels - Support the adoption of new processes, tools, or service enhancements ### Risk, Conduct & Controls - Act in accordance with MarketAxess conduct standards, regulatory obligations, and internal policies - Operate within defined authority and escalation boundaries - Proactively raise errors, risks, or control concerns - Maintain a strong focus on accuracy, integrity, and client trust ### What Success Looks Like - Clients receive reliable, professional, and timely support - Cases are handled accurately, with clean documentation and appropriate escalation - Platform knowledge and confidence continue to grow over time - Feedback is applied, and learning is visible - You are seen as a dependable and engaged member of the Client Services team ## What We're Looking For - 1+ years of previous experience in operations or customer service positions in the financial services sector - Must be legally authorized to work in the United States permanently without employment visa sponsorship required now or in the future - Prior experience in a client-facing, operations, or support role (financial services experience is advantageous but not essential) - Strong attention to detail and a disciplined approach to process - Clear, professional communication skills - A collaborative mindset and willingness to learn - Confidence to ask questions, escalate appropriately, and take ownership of your work ## What You Can Expect from Us In addition to working on cutting-edge technology and a culture of innovation, collaboration, and openness, we offer: - Hybrid Environment: mix of in-office and remote work - Free Food: complimentary lunch when in the office, with snacks available - Paid Time Off: competitive PTO package including vacation, personal days, sick leave, and charity days - Generous Parental Leave: up to 20 weeks fully paid - 401(k): employer match up to $17.5K - Employee Stock Purchase Plan: purchase MarketAxess common stock at a discount - Wellness Stipend: up to $1K annually for gym memberships, home office equipment, and more - Onsite Healthcare: access to care through Mount Sinai at our Hudson Yards location - Tuition Assistance and Professional Training: on-demand learning, boot camps, and conference opportunities - Core benefits: competitive medical, dental, and vision programs For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $60,000 USD to $75,000 USD. Actual salary may vary based on knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs. MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, ## More open roles at MarketAxess - [Analyst, Accounts Receivable](https://www.jorb.ai/jobs/69e160a35dbbb39bc0e93c45.md) — New York, posted 6d ago - [Senior Analyst, Post Trade Sales](https://www.jorb.ai/jobs/699ba5b2f48b841ac90654e0.md) — New York, posted 3mo ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69cfb1065ce9f624fd01c298