# Business Development Representative

[Freshworks](https://www.jorb.ai/firms/freshworks.md) · London · United Kingdom · [Sales & Marketing](https://www.jorb.ai/jobs/sales-marketing.md)

Freshworks is hiring a Business Development Representative in London. Posted 2026-03-25; applications close 2026-05-24.

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000116604697-business-development-representative

Posted 28d ago.

## Role details

## Company Overview

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies rely on Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

## Job Description

Work from our London office as this is an onsite role.

  
- Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest, qualify, educate and connect them with our sales teams to deliver regional revenue targets as an individual contributor.
  
- Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
  
- Define and execute plans to meet and exceed your role-based goals.
  
- Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
  
- Help continuously improve internal and external processes.
  
- Use resources effectively, including marketing, pre-sales and sales executives to meet objectives.
  
- Become an advocate for our brand and an expert in customer service and CRM.
  
- Provide regular reporting of pipeline status and conduct forecasting exercises.

## Qualifications

  
- Bachelor’s or Master’s degree desirable.
  
- Ideally first experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments. Cloud software sales experience is a plus.
  
- Experience with the UK market.
  
- Fast learner driven to action, passionate about sales, customer service and CRM tools.
  
- Enthusiastic about helping and serving clients, with a high level of goal orientation, customer focus, self-motivation, and a friendly persistence.
  
- Excellent written and verbal communication skills, strong teamwork and collaboration abilities.
  
- Ability to thrive in a fast-paced, globally dispersed work environment.
  
- Native level written and oral English. Additional EU languages are a plus.

## Additional Information / Benefits

  
- Pension supplement of 4% of base salary.
  
- Learning & Reading budget of up to €1,000 per year.
  
- Fitness budget of up to €30 per month.
  
- Free yoga classes twice a week.
  
- Enhanced Maternity Leave.
  
- 25 days annual Paid Time Off (PTO).
  
- Company-funded Employee Assistance Program (EAP) for you and your family.
  
- Discounted tax support services.

At Freshworks, we foster an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that benefits our employees, communities, and business.

## More open roles at Freshworks

- [Business Development Representative - Nordics](https://www.jorb.ai/jobs/69b3c9dc4cd299f378c460dc.md) — London, posted 1mo ago

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Updated: 2026-04-22
Canonical: https://www.jorb.ai/jobs/69c3d56eb3c47f613c023378