# Retail Banker (South Glens Falls) Full Time [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker (South Glens Falls) Full Time in New York. Posted 2026-03-23; applications close 2026-05-22. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/South-Glens-Falls-New-York/Retail-Banker--South-Glens-Falls--Full-Time_R_1463500 Posted 1mo ago. ## Role details ## Position Details **Work Location:** South Glens Falls, New York, United States of America **Hours:** 40 per week **Pay Details:** $22.50 - $29.00 USD per hour TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Line of Business Personal & Commercial Banking ## Job Description The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience - Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk - Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and engaging in additional conversation to identify needs and offer solutions or partner referrals - Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed their needs - Uses customer relationship management tools to proactively participate in customer assessments, identifies solutions, and leads outbound sales activities - Independently resolves customer issues and problems, escalating when necessary - Builds working relationships with customers and explains detailed and/or complicated information - Requires full proficiency gained through job-related training to perform a range of activities - Participates in customer outreach, servicing and advisory activities to deliver on our unexpectedly human promise - Engages in conversations about loan products and facilitates the application intake - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) ## Education & Experience - HS Diploma or GED - 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred) - Teller experience (preferred) - Must be able to complete teller training upon hire to take customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organization skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with the ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Customer Accountabilities - Delivers Legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations - Acts as a customer advocate, improving financial confidence, providing resolutions, proactive tips and insights on saving time and money - Consistently executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store through effective problem resolution or sound advice - Manages lobby flow, warmly welcomes customers, discovers initial needs, and guides customers appropriately - Understands customer preferences with banking and educates on self-service options that meet their needs - May act as a point of escalation for customer questions or concerns - May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policy - Considers the impact of decisions on the well-being of TD, its customers and stakeholders - Acts as a brand champion both internally and externally - Educates clients on self-service channels including digital options - Personalizes each banking transaction, bringing your genuine self to every interaction ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer - Participates in store daily operations to align with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes and procedures - Escalates non-standard or high-risk transactions as necessary - Ensures documentation reflects client/business intentions and complies with relevant rules/regulations - Performs due diligence to support the accuracy of all customer transactions - Knowledgeable of and complies with Bank Code of Conduct - Contributes to Operational Excellence by understanding accountability in driving an operationally sound location - Executes with excellence by adhering to risk and control policies/procedures ## Employee/Team Accountabilities - Participates fully as a team member, supporting a positive work environment focused on service, quality, innovation and teamwork - Continuously enhances knowledge in own area and participates in knowledge transfer within the team - Participates in personal performance management and development activities - Keeps others informed about project status and day-to-day activities - Contributes to a fair, positive and equitable environment that supports a diverse workforce - Acts as a brand ambassador for the business area and the Bank - Uses feedback from coaching to improve performance - Establishes relationships with partner bankers to make referrals - Contributes to a positive work environment by aligning to TD Model, Brand and Culture - Collaborates with team members to contribute to team and organizational success - Seeks opportunities to improve delivery of work with high quality standards - Proactively manages career development and seeks diverse feedback - Embraces change - Adheres to TD's Shared Commitments and code of conduct - Engages in advancing an inclusive culture and an extraordinary employee experience ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the Mortgage Loan Originator under the SAFE Act - Must be eligible for employment with a covered financial institution under Regulation Z - Must be eligible for registration as a registered mortgage loan originator with the NMLS - Satisfactory results on a criminal background check and a credit report check, and statements/certification regarding any government findings are required by federal law ## Physical Requirements The following statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. - Domestic Travel – Occasional; International Travel – Never - Performing sedentary work – Continuous - Performing multiple tasks – Continuous - Operating standard office equipment – Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent; Standing – Frequent; Walking – Occasional - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional; (over 25 lbs.) – Occasional - Squatting, Bending, Kneeling, Crawling – Occasional - Climbing, Reaching overhead, Reaching forward – Occasional - Pushing, Pulling, Twisting – Occasional - Concentrating for long periods of time – Continuous - Applying common sense to problems involving standardized situations – Continuous - Reading, writing and comprehending instructions – Continuous - Mathematical calculations – Continuous The above statements describe the general nature and level of work and are not intended to be exhaustive. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. More than 95,000 TD colleagues foster relationships, ensure disciplined execution, and build a simpler, faster banking experience. We are committed to being a leader in client experience and believe all colleagues are client-facing. Together, we are reimagining what banking can be for clients, colleagues, and communities. ## Our Total Rewards Package Our Total Rewards package reflects investments to help colleagues and their families achieve financial, physical and mental well-being goals. Total Rewards includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, career development, and recognition. Learn more ## Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues at work and at home. If you’re interested in a specific career path or building certain skills, you’ll have regular career development and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities. TD offers diverse career paths to grow expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. We hire and develop the best. ## Training & Onboarding We provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. ## Interview Process We will contact candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you require accommodations to complete the application process, please email USWAPTDO@td.com with your full name, best contact method, and the accommodation needed. ## More open roles at TD Bank - [Retail Banker (Kings Highway) PT 30 Hours - Bilingual Russian](https://www.jorb.ai/jobs/69e91441d6c99de3c463e288.md) — New York, posted 22h ago - [Teller I (30 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7dd6b610ca6d9f646e938.md) — New York, posted 1d ago - [Banking Associate (20 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7f8906a18e4925b91756a.md) — New York, posted 1d ago - [Teller I (20 Hours Weekly) - Jefferson Valley](https://www.jorb.ai/jobs/69e78d0462f0c67d6a18241a.md) — New York, posted 1d ago - [Banking Associate (Kings Highway) PT 20 Hours Bilingual Russian preferred](https://www.jorb.ai/jobs/69e63b4003d3e85d34992654.md) — New York, posted 2d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69c14f8905a2deb883808fb5