# Retail Banker I (Bilingual Spanish Preferred) Merrick [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I (Bilingual Spanish Preferred) Merrick in New York. Posted 2026-03-17; applications close 2026-05-16. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Merrick-New-York/Retail-Banker-I--Bilingual-Spanish-Preferred--Merrick_R_1479060 Posted 1mo ago. ## Role details ## Job Description **Work Location:** Merrick, New York, United States of America **Hours:** 40 **Pay Details:** $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Line of Business Personal & Commercial Banking ## Key Responsibilities The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience - Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk - Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs and offering solutions or partner referrals - Makes product recommendations based on Customer needs and highlights features and benefits to support Customers through life events, save time and money, and exceed expectations - Utilizes Customer relationship management tools to proactively identify solutions and lead-focused outbound sales activities - Independently resolves customer issues, errors and problems, escalating when necessary - Builds working relationships with customers and explains detailed and/or complicated information - Requires full proficiency gained through job-related training to perform a range of activities - Participates in Customer outreach, servicing and advice activities to deliver an unexpectedly human promise - Engages in conversations about loan products and facilitates the application intake - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) ## Education & Experience - HS Diploma or GED - 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred) - Teller experience (preferred) - Must be able to complete teller training upon hire to take customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organization skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Customer Accountabilities - Delivers Legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: build trust with educational content and tools, provide consultative support, and advocate with proactive insights and recommendations - Serves as a Customer advocate in improving financial confidence, providing customer resolution, proactive tips and insights on saving time and money - Consistently delivers a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or sound advice - Engages in lobby leadership by guiding customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately - Understands customer preferences with banking needs and educates on self-service options - May act as a point of escalation for Customer questions or concerns - May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies - Considers impact of decisions on TD, its Customers and stakeholders - Acts as a brand champion internally and externally - Recognizes transaction needs and educates clients on self-service channels including digital options - Brings a genuine, personalized approach to banking transactions ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk - Participates in daily Store operations to align with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes - Escalates non-standard or high-risk transactions as necessary - Ensures documentation reflects client/business intentions and complies with rules/regulations - Performs due diligence to support accuracy of all customer transactions - Knowledgeable of and complies with Bank Code of Conduct - Contributes to Operational Excellence by understanding accountability in an operationally sound location - Executes with excellence by adhering to risk and control policies/procedures ## Employee/Team Accountabilities - Participates fully as a team member, supporting a positive environment focused on service, quality, innovation and teamwork - Continuously enhances knowledge within own area and shares knowledge within the team - Participates in performance management and development activities - Keeps others informed about project status and day-to-day activities - Contributes to a fair, positive and equitable environment that supports a diverse workforce - Acts as a brand ambassador for the business area and the Bank - Utilizes feedback to improve performance - Establishes relationships with partner bankers for effective referrals - Contributes to a positive work environment by aligning to TD Model, Brand and Culture - Collaborates with team members to contribute to the team's and organization's success - Seeks opportunities to improve delivery of work with high quality - Actively takes ownership of career and development; seeks feedback to grow - Positively embraces change - Adheres to TD's Shared Commitments and code of conduct - Engaged in advancing a diverse and inclusive culture and employee experience ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) - Must be eligible for employment with a covered financial institution under Regulation Z - Must be eligible for registration as a registered mortgage loan originator with the NMLS - Satisfactory results on criminal background check and credit check, and required certifications are required by federal law ## Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work – Continuous - Performing multiple tasks – Continuous - Operating standard office equipment – Continuous - Responding quickly to sounds – Continuous - Sitting – Frequent - Standing – Frequent - Walking – Occasional - Moving safely in confined spaces – Occasional - Lifting/Carrying (under 25 lbs.) – Occasional - Lifting/Carrying (over 25 lbs.) – Occasional - Squatting – Occasional - Bending – Occasional - Kneeling – Occasional - Crawling – Occasional - Climbing – Occasional - Reaching overhead – Occasional - Reaching forward – Occasional - Pushing – Occasional - Pulling – Occasional - Twisting – Occasional - Concentrating for long periods of time – Continuous - Applying common sense to problems involving standardized situations – Continuous - Reading, writing and comprehending instructions – Continuous - Adding, subtracting, multiplying and dividing – Continuous The statements above describe the general nature and level of work performed by people in this role and are not an exhaustive list of responsibilities, duties, and skills required. These responsibilities are considered essential for ADA purposes. ## Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. TD is committed to being a leader in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities. ## Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to support financial, physical and mental well-being. Total Rewards includes base salary and variable compensation/awards (e.g., eligibility for incentive plans) and other benefits such as health and well-being programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition. Learn more ## Additional Information We’re delighted you’re considering a career with TD. Regular development conversations, training programs, and a competitive benefits plan help colleagues thrive at work and at home. If you’re interested in a specific career path or building certain skills, TD offers regular career, development, and performance conversations with your manager, access to online learning, and mentoring programs to help you unlock future opportunities. TD is committed to your success and fosters a respectful workplace where diverse perspectives are valued. We hire and develop the best. ## Training & Onboarding We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. ## Interview Process We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law. If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com with your full name, best way to reach you, and the accommodation needed. ## More open roles at TD Bank - [Retail Banker (Kings Highway) PT 30 Hours - Bilingual Russian](https://www.jorb.ai/jobs/69e91441d6c99de3c463e288.md) — New York, posted 22h ago - [Teller I (30 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7dd6b610ca6d9f646e938.md) — New York, posted 1d ago - [Banking Associate (20 Hours Weekly) - Long Island City](https://www.jorb.ai/jobs/69e7f8906a18e4925b91756a.md) — New York, posted 1d ago - [Teller I (20 Hours Weekly) - Jefferson Valley](https://www.jorb.ai/jobs/69e78d0462f0c67d6a18241a.md) — New York, posted 1d ago - [Banking Associate (Kings Highway) PT 20 Hours Bilingual Russian preferred](https://www.jorb.ai/jobs/69e63b4003d3e85d34992654.md) — New York, posted 2d ago --- Updated: 2026-04-22 Canonical: https://www.jorb.ai/jobs/69b966a376c1567df574301f