# Data Center Customer Operations Engineer [Equinix](https://www.jorb.ai/firms/equinix.md) · Singapore · [Networking & Systems Engineering](https://www.jorb.ai/jobs/networking-systems-engineering.md) Equinix is hiring a Data Center Customer Operations Engineer in Singapore. Posted 2026-03-17; applications close 2026-05-16. **Apply**: https://equinix.wd1.myworkdayjobs.com/External/job/Singapore/Data-Center-Customer-Operations-Engineer_JR-159271 Posted 2mo ago. ## Role details ## Job Summary As a Data Center Customer Operations Engineer, you will work closely with our customers, internal teams, and vendors to deliver outstanding service and resolve complex technical issues. You will be a key point of contact for our customers, providing expert guidance and support to ensure their success in a highly demanding and fast-paced environment. ## Responsibilities ### Queue Management / Reporting - Reviews work order requests in the queue and responds to work orders by adhering to commitment times - Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests - Ensures adherence to commit times within standard operating procedures - Maintains detailed written records of all work activity - Updates local asset databases and other systems ### Installations - Rack and stack equipment based on customer equipment tickets - Supports intra-cage infrastructure installations by following the standard operating procedures of customer installs, which may include: - fiber trays, ladder racks, customer equipment and cabinets - semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating backup changes ### Cross-Connect - Supports data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing) - Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects - Learns to install "across" connect circuits (switched, multiplexed, etc.), under supervision ### Testing / Troubleshooting - Supports standard operating testing and standard operating installations of customer assets - Supports standard operating procedures of layer 1 cross-connect certification testing - May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision ### Stakeholder Partnership - Supports the operations and security personnel team for breaks or other activities, when necessary - Supports standard operating procedural tasks and provides back-up assistance to team members when necessary ### Customer Management - Supports customer satisfaction with timely adherence to following semi-routine execution order requirements - Delivers a high level of service and an excellent customer experience when interfacing with customers - Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines - Supports customers on-site through access control and escorting services ### Projects - Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision - Supports vendors on projects - Supports physical customer audits ### Training - Completes all assigned training in a timely manner - May provide support to new hires ## Qualifications - Typically requires at least a Higher Nitec in an IT-related field and 1-2 years of equivalent work experience - Ability to do hands-on maintenance/ troubleshooting of equipment in tight spaces or at height - Ability to support 24x7 operations and requires flexibility to work assigned shifts, including after-hours, weekends, and public holidays Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful discrimination based on race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. **We use artificial intelligence in our hiring process. Learn more ****here****.** ## Applying to this role This Data Center Customer Operations Engineer role at Equinix runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=equinix&job=69b8307aaeb24f9aa64853dc) ## More open roles at Equinix - [Electricians mate... and beyond!](https://www.jorb.ai/jobs/6a05a1d8a99e04de6ca1d261.md) – London, posted 11d ago - [Data Center Critical Facilities Engineer III](https://www.jorb.ai/jobs/6a040b2a9bee56bd7b27ea96.md) – Hong Kong, posted 12d ago - [Data Center Logistics III](https://www.jorb.ai/jobs/69fc1fda7722e12ad3524adf.md) – Singapore, posted 18d ago - [Treasury Intern](https://www.jorb.ai/jobs/69ea11504f2458135a18be90.md) – London, posted 1mo ago - [Data Center Critical Facilities Engineer III](https://www.jorb.ai/jobs/69d8b77c44cdf06554d258e8.md) – London, posted 1mo ago ## Other open Networking & Systems Engineering roles - [Strategy and Research Department Macro and Market Research Intern](https://www.jorb.ai/jobs/69fc9bfd281354aee9d41632.md) at [Bank of China](https://www.jorb.ai/firms/bank-of-china.md) – New York, posted 17d ago - [Telecommunication Network Operations Learnership](https://www.jorb.ai/jobs/69fddb81cbb3a4ce5a40eb95.md) at [Ericsson](https://www.jorb.ai/firms/ericsson.md) – London, posted 16d ago - [Risk Services - Cybersecurity Testing Poly Internship (Sep 26 - Feb 27)](https://www.jorb.ai/jobs/69fc2118c32fd6879a2f39b7.md) at [PwC](https://www.jorb.ai/firms/pwc.md) – Singapore, posted 18d ago - [Risk Services - Cybersecurity Testing Assistant Associate - 2026 Intake](https://www.jorb.ai/jobs/69fc565a6e21e7882360eab5.md) at [PwC](https://www.jorb.ai/firms/pwc.md) – Singapore, posted 18d ago - [Global Technology Solutions - End User Device Management Poly Internship (Sep 26 - Feb 27)](https://www.jorb.ai/jobs/69cd104ba8010195afdb2ab7.md) at [PwC](https://www.jorb.ai/firms/pwc.md) – Singapore, posted 1mo ago --- Updated: 2026-05-25 Canonical: https://www.jorb.ai/jobs/69b8307aaeb24f9aa64853dc