Receptionist

About Us

IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed equities. Our purpose is to invest, protect and grow the long-term retirement savings of working people. We believe healthy returns depend on healthy economic, environmental and social systems - and these are evolving on a scale never experienced before. To find opportunity, build value and meet the needs of future generations, you need scale, skill and expertise. That’s what IFM Investors has built up over 30 years.

With assets under management of approximately $233.8 AUD billion (as at 30 June 2025), we prioritise the interests of over 762 institutional investors worldwide. IFM operates from 13 offices across Australia, Europe, North America and Asia.

For more information, visit ifminvestors.com.

Business Overview

Finance and Accounting provide business partnership and specialist accounting and financial analysis support to our investors and our internal teams through: Finance Strategy, Business Planning and Budgeting, Workforce Planning, Fund Accounting, Corporate Financial and Management Reporting, Corporate Tax and Regulatory Reporting, Accounts Receivable and Payable, and Procurement.

Corporate Services provides administration support to the business and manage our office facilities – along with reception, office services and client services.

Our Legal & Tax teams work with the business and our investors to provide support on our global products and services, and the markets in which we operate.

The Opportunity

At IFM, you’re not just part of an investment company – but an invested one. We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world.

We strive to create a workplace that’s inclusive, accountable and collaborative, where you’re given opportunities to make a meaningful contribution and grow your skills. You’ll be valued and supported for who you are and what you bring to the team.

We offer a competitive salary and generous leave entitlements. We also believe all roles are genuinely flexible at IFM – so we are happy to discuss what this might look like for you.

The Role

The role of the Receptionist at IFM Investors is to act as an ambassador for the business, providing exceptional front-of-house services and guest experience as a member of the Office Management team.

The Receptionist team will also provide general office administrative support and customer service to internal employees. This is an active role where the individual may be on their feet often during the day.

This role is based fully in the office 8.30am-5.30pm / 9.00am-6.00pm, five days a week, with a willingness to occasionally work longer hours to support business needs at front of house.

• Provide warm and welcoming support to all visitors
• Maintain reception desk and front-of-house area to ensure a quality client experience
• Ensure rooms are set up first thing and cleared throughout the day to maintain quick changeovers for meetings
• Provision of visitor refreshments and responsibility for all front-of-house catering requests and related payments
• Maintain supplies for all front-of-house requirements
• Liaise with building management reception and security for smooth guest arrival; arrange all staff and visitor passes; be initial point of contact for main phone line
• Manage the front-of-house diary, working closely with internal clients to optimise space usage
• Manage DHL account and invoicing; train EAs & TAs to self-order; responsible for post, couriers and deliveries
• Assist with simple IT requests and liaise with IT for more complex needs
• Support the setup and catering needs on the Learning Hub for training events
• Collation of visitor statistics
• Ordering company business cards and front-of-house branded stationery
• Preparation of office management invoices for approval
• Monthly employee attendance statistics to Australia
• Collate and maintain staff directory for Head of Region

Office Support

• Monday morning multi-floor kitchen setup in collaboration with the Junior Corporate Services Officer
• Daily early morning kitchen and coffee machine checks, continuing daily on the 8th floor only
• Purchasing of fruit and milk supplies and related invoicing
• Monitor and maintain stationery supplies and ensure printers are topped up daily
• Provide additional support with taxi bookings as needed
• Support wider Corporate Services team for internal events, assisting with setup, purchasing and delivery
• Willingness to support the broader team with ad hoc requests when EAs/TAs are busy (e.g., binding, post office, etc.)
• Close liaison with support team globally to support travellers passes, external meeting room and visitor needs
• Willingness to act as Fire Warden and First Aider; assist with induction programs, new support role hires training and monitoring
• Maintain first aid kits
• Be an active member of the Global Support Community and contribute to its purpose; handle any additional ad-hoc requests by Associate Director, CS to support the business

Your Background And Experience

• Considerable experience in hospitality and reception services with administrative support in a corporate environment; strong understanding of a hospitality environment
• Good understanding of the aims of the Group
• Understanding of the principles relating to the delivery of secretarial services (confidentiality, protocols, etc.)
• Understanding of financial corporations
• Intermediate understanding of Microsoft Office suite
• Provide professional front-of-house services
• Demonstrate a positive and energetic attitude
• Provide assistance to the wider corporate services team as directed and as reception duties permit
• Provide facilities-related support as directed
• Willingness to provide ad hoc general office support as identified or required

Ready to invest in what matters?

With IFM, that includes your own career. Visit ifminvestors.com/careers to find out more.

IFM Investors is committed to promoting an inclusive culture where all employees are valued and recognised for their unique qualities, backgrounds, and perspectives. We champion all groups regardless of race, gender, religion, sexual orientation, age, disability, or family status. We are committed to providing individuals with disabilities reasonable adjustments to participate in the job application or interview process. Please contact us if you require specific support at any stage of the recruitment process at Careers@ifminvestors.com