# Service Recovery Operations Assistant

[Ninja Van](https://www.jorb.ai/firms/ninja-van.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md)

Ninja Van is hiring a Service Recovery Operations Assistant in Singapore. Posted 2026-03-04; applications close 2026-05-03.

**Apply**: https://jobs.lever.co/ninjavan/362e39ed-6c00-4afa-ab6f-0339f3babc61

Posted 1mo ago.

## Role details

## Company Overview

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We are focused on continuous improvement and innovation to shape the industry further.

## Role

The Service Recovery Assistant is responsible for resolving and rectifying issues with parcels that fall under the Service Recovery department.

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Updated: 2026-04-22
Canonical: https://www.jorb.ai/jobs/69a8409285f6be7a9ffe58d3