Inbound Call Centre Sales Representative - Remote

Position Overview

Are you passionate about sales and dedicated to solving customer challenges? We are seeking enthusiastic candidates who thrive on meeting sales objectives and targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point of contact for our valued customers.

• Position: Inbound Technical Sales Specialist
• Position Status: Full Time – Work from Home
• Hours of Work: Monday–Friday, 9:00am – 10:00pm EST
• Rate of Pay: $16.20-$16.50 CAD per hour + Commission (All other Provinces); $18.90 CAD per hour + Commission (Ontario)
• Open to Residents of: Nova Scotia, New Brunswick, Ontario, Quebec, Prince Edward Island, Manitoba, Alberta

You would be a great fit for our team!

Responsibilities

• Handling inbound client interactions to identify and solicit potential and existing clients to promote sales
• Recommending the appropriate products or services by assessing clients’ needs and resources while leveraging applicable promotions
• Conducting outbound calls to follow up on client sales and inquiries, and consulting with clients after sale to provide support and resolve issues
• Providing technical solutions to clients where products or services must be tailored to suit their needs
• Acquiring and maintaining technical knowledge of GFiber Internet solutions, IPTV and home phone services through specialized training
• Managing call flows, providing first call resolution, and satisfying client expectations
• Leveraging program tools and processes to illustrate benefits of the service and product offerings
• Estimating activation and maintenance costs for equipment or service
• Verifying and updating critical customer information by accessing the client database and customer resource management software
• Reviewing and compiling competitors’ activities and developing awareness of trends and potential markets
• Providing ongoing technical support and resolution to any technical problems related to products and services
• Maintaining technical knowledge about products and services to explain features and benefits to clients
• Implementing sales strategies to achieve personal and business goals
• Conducting sales transactions through online e-commerce software
• Offering feedback to management for methods of improving performance and results

Requirements

• Sales experience is a must; outside sales experience (field sales) is an asset
• Excels in a target-driven environment
• Relentless in chasing sales success and motivated to perform in a competitive environment
• Demonstrated success in a competitive sales environment
• Experience in customer care and retention is an asset
• Strong ability to build rapport with customers
• Ability to use sales scripting and dynamically adjust to prospect needs
• Familiarity with servicing customers in the United States is an asset
• Experience in telco or fiber internet sales is an asset
• Ability to navigate multiple computer systems
• A flexible schedule (including evenings)
• Power outlets for both a PC and monitor
• High-speed internet (10 Mbps or greater)
• A private, distraction-free workspace with a router/ modem nearby; must be connected via Ethernet
• Ability to download and use the Google Authenticator app
• Must have iOS 11 or Android version 10

This job posting is for active vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

Inclusion. Belonging. Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.