# Customer Service Specialist - Email

[Manus AI](https://www.jorb.ai/firms/manus-ai.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md)

Manus AI is hiring a Customer Service Specialist - Email in Singapore. Posted 2025-08-27; applications close 2025-10-26.

**Apply**: https://jobs.ashbyhq.com/manusai/a1e48499-db41-4b2a-99a1-f1d6e8fb5111

Posted 7mo ago.

## Role details

## Responsibilities

  
- Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
  
- Escalate complex or special issue emails and transfer to relevant departments; collaborate with the team to ensure timely responses to customer needs.
  
- Organize customer feedback and assist in optimizing service processes.
  
- Track user-reported bugs, support product iterations, maintain risk-control records, regularly summarize common issues, and generate reports to support decision optimization.

## Requirements

  
- Polytechnic diploma or equivalent education, or higher (fresh graduates are welcome to apply).
  
- Familiar with email processing procedures and strong written communication skills.
  
- Good communication skills and service orientation.
  
- Proactive with strong learning ability.
  
- Open to local candidates; not able to sponsor work passes.

## About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. At Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!

Contact us: recruiting@manus.im

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Updated: 2026-04-23
Canonical: https://www.jorb.ai/jobs/695ad0919d891e569ea68b9c