Customer Service Specialist - Email

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or special issue emails and transfer to relevant departments; collaborate with the team to ensure timely responses to customer needs.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, support product iterations, maintain risk-control records, regularly summarize common issues, and generate reports to support decision optimization.

Requirements

• Polytechnic diploma or equivalent education, or higher (fresh graduates are welcome to apply).
• Familiar with email processing procedures and strong written communication skills.
• Good communication skills and service orientation.
• Proactive with strong learning ability.
• Open to local candidates; not able to sponsor work passes.

About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. At Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!

Contact us: recruiting@manus.im