# Branch Operations Specialist SG

[CIMB](https://www.jorb.ai/firms/cimb.md) · Singapore · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md)

CIMB is hiring a Branch Operations Specialist SG in Singapore. Posted 2025-12-08; applications close 2026-06-25.

**Apply**: https://ejox.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_6/job/33082

Posted 5mo ago.

## Role details

## Responsibilities

 

### Strategy and Planning

  
- Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
  
- Exceptional time management, communication and excellent customer service skills.
  
- Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (CSE) targeting a Good/Satisfactory rating.
  
- Ensure branch operations quality, customers’ satisfaction and service excellence at all touchpoints.
  
- Ensure Key Performance Indicators (KPI) and Key Service Index set by the bank are met (e.g., 90% of customers served within 5–10 minutes).

 

### Business Performance and Management

  
- Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage cash activities at the branch.
  
- Attend to all customer enquiries on banking products and services promptly.
  
- Be customer-obsessed and deliver an excellent customer banking experience.
  
- Handle clerical and administrative duties.
  
- Adhere to regulations, internal policies and procedures, Customer Service User Guides and SOP of the Bank.
  
- Maintain a clean desk policy and professional appearance.
  
- Engage customers professionally and courteously (e.g., greet, service with a smile, and thank you).
  
- Handle currency, transactions and confidential information responsibly. Maintain and balance cash drawers and reconcile discrepancies.
  
- Inform customers about bank products and services.
  
-  Undertake any other duties assigned by the Head of Department and supervisors from time to time.
  
- Perform required security checks (e.g., look out for counterfeit notes, validate identities/signatures). If fraud is detected, follow the Bank’s protocol.
  
- Complete required daily tasks such as checking advices/vouchers and balancing cash position.

 

### People Management

  
- Monitor branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so the team operates cohesively.
  
- Ensure staff are dressed professionally and the branch premises are clean and well maintained.
  
- Attend relevant courses for upskilling.

 

### Compliance

  
- Comply with regulatory requirements, internal P&P, CSUGs and SOPs.
  
- Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.

 

## Requirements

 

### Qualifications

  
- Minimum of a Diploma holder.

 

### Professional Qualification and/or Regulatory, Licensing Requirements

  
- Proficient in relevant computer applications.
  
- Knowledge of customer service principles and practices.
  
- Knowledge of basic Retail Banking products and services.

 

### Relevant Work Experience

  
- At least 1 year of tellering and/or branch banking experience.

 

### Technical/Functional Skills

  
- At least 1 year of tellering and/or branch banking experience.
  
- Organizational skills.
  
- Knowledge of proper cash handling procedures.
  
- Attention to detail.
  
- Strong mathematical skills.

 

### Personal Skills (Soft Competencies)

  
- Service-oriented.
  
- Strong communication skills.
  
- Customer service oriented.
  
- Team player.
  
- Meticulous.
  
- Interpersonal skills.

 

Providing exceptional service to our customers by handling routine tasks such as accepting/withdrawing deposits, processing payments/transfers, etc., with accuracy and efficiency. Resolve any complaints or account discrepancies and respond to customers’ queries professionally.

## Applying to this role

This Branch Operations Specialist SG role at CIMB runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=cimb&job=69363e2437249331ad6f30c9)

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Updated: 2026-05-26
Canonical: https://www.jorb.ai/jobs/69363e2437249331ad6f30c9